A A: Standard MOQ is 100 units per model/finish. We accept 50-unit trial orders for new buyers.

A A: Our team replies within 8 hours globally; most quality claims are resolved in 1–3 business days.

A A: Send photos/videos to our service team. We offer free replacement or compensation and conduct root-cause analysis to prevent recurrence.

A A: We provide a 5-year product warranty backed by factory durability testing and defect control.

A A: We maintain ISO 9001 quality management and ISO 14001 environmental systems, plus SMETA ethical production audit.Our Factory Passed QSA, CTPAT, RESA Audit.

A A: Fully compliant. Faucets meet CEC, WaterSense for water efficiency and Safe Drinking Water Act (SDWA) for zero lead content.

A A: Yes. Our products hold CE, WRAS (UK) for Europe; CUPC, WaterSense, CEC, NSF for the U.S. All meet lead-free & water-efficiency regulations.